UniSwipe — Student Marketplace
Last Updated: 13 April 2026 · Effective Date: 13 April 2026
Operated by: Serendipity Inc., registered in Japan
By creating an account on UniSwipe—whether with email and password or through a third-party identity provider such as Google or Apple—or by accessing or using the UniSwipe website, mobile applications, or any related services (collectively, the "Service"), you ("you," "User," "Booker," or "Provider") agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and our Community Guidelines.
These Terms constitute a legally binding agreement between you and Serendipity Inc. ("UniSwipe," "we," "us," "our"). We may update these Terms from time to time with at least 14 days' notice via email or in-app notification. Your continued use after the effective date constitutes acceptance.
PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR LEGAL RIGHTS, INCLUDING LIMITATIONS OF LIABILITY, DISCLAIMERS, AND INDEMNIFICATION OBLIGATIONS.
UniSwipe is a peer-to-peer marketplace platform developed and operated by 株式会社セレンディピティー (Serendipity Co., Ltd.), a company incorporated in Japan. The Service is available as a web application and mobile application. It connects university and college students in the United Kingdom, allowing students ("Providers") to create listings offering their time, skills, experiences, or physical items, and other students ("Bookers") to browse, book, and pay for those offerings.
By using the Service, you acknowledge that you are contracting with a Japanese entity and that applicable laws of Japan govern these Terms (subject to your mandatory UK consumer rights as described in Section 15).
The three types of listings are:
UniSwipe is a marketplace platform that facilitates connections between independent buyers and sellers. Courts in the UK and other jurisdictions look at actual platform behaviour, not just how a platform describes itself. The following statements reflect how UniSwipe is designed and operated:
The Service depends on third parties including, without limitation, Stripe (payments), Supabase (database and auth), Vercel (hosting), map providers, and (if you use them) Google or Apple for sign-in. Your use of those services is also subject to their respective terms and privacy policies. UniSwipe does not control and is not responsible for outages, errors, delays, policy changes, fund holds, identity decisions, or actions taken by those providers—including failed payments, delayed payouts, account freezes, or data incidents originating on their systems.
We may modify, suspend, or discontinue features of the Service (for example for security, compliance, or cost reasons) where permitted by law. We do not guarantee uninterrupted or error-free operation.
You are solely responsible for ensuring that your use of UniSwipe complies with all laws and regulations that apply to you, including but not limited to:
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must notify us immediately at cwtros@gmail.com if you suspect unauthorised access.
Each person may create only one account. You may sign in with email and password or with Google or Apple via Supabase Auth. You must provide accurate, current, and complete information. Misrepresenting your identity, institution, course, or year of study is prohibited and grounds for termination.
If you create a listing, you are responsible for:
The following are strictly prohibited. This list is non-exhaustive; we reserve the right to remove any listing at our sole discretion:
If you list food items, you must comply with all of the following:
Additional requirements for food Providers in the United Kingdom:
UniSwipe is not a food business.
All food items listed on the platform are prepared and sold by independent Providers. UniSwipe does not inspect, test, certify, or verify food safety compliance of any listing. The Provider is solely responsible for food safety and quality.
Food listed on UniSwipe is prepared in a home kitchen or similar non-commercial setting that may not have been inspected by a food safety authority.
The Booker assumes all risk when consuming food obtained through the platform. If you have a food safety concern about a listing, use the in-app Report feature or contact cwtros@gmail.com.
If you list an Experience (an event with a set date, time, location, and capacity), you are the event organiser and you are solely responsible for all legal, licensing, safety, and compliance obligations relating to that event.
By creating an Experience listing, you confirm that:
Notice displayed to Bookers on all Experience listings:
This event is organised by an independent host. UniSwipe is a listing platform only and is not the event organiser. Attendees should verify the event details directly with the host before attending. UniSwipe is not responsible for the event or any activities that take place at it.
At MVP, Experiences should be limited to private gatherings (e.g. study groups, language exchange meetups, small workshops) rather than public events with paid ticketed entry. Do not list events where the venue is not licensed for the intended activity.
The Service supports three listing types: Time & Skills (recurring weekly slots), Experiences (dated events with capacity), and Items (physical goods, including free listings). For paid listings, card networks limit how long an authorisation can stay uncaptured; the app therefore only allows booking within a rolling window (currently up to seven calendar days) ahead for paid Time & Skills sessions and paid Experiences, so your hold remains valid until you can complete PIN handover.
For Time & Skills, paid bookings typically stay pending until the Provider accepts the request and payment authorisation succeeds (as implemented in the Service). Providers should accept or decline promptly; the app does not guarantee an automatic expiry time for pending requests. Experiences and Items follow the confirmation flow shown at checkout (including capacity and inventory updates).
For paid bookings, the Service issues a completion PIN to the Booker to share with the Provider in person when you meet. The Provider must enter that PIN in the Service to mark the booking complete. Your payment method is not charged (captured) until the Provider successfully verifies the PIN, subject to Stripe and card-network rules and any handover deadline shown in the app. If the PIN is not verified in time, the booking may be cancelled and any uncaptured authorisation released automatically through Stripe.
You are responsible for attending at the agreed time and completing PIN handover in person. UniSwipe is not responsible for you forgetting to exchange the PIN, failing to meet, or missing a deadline, and does not guarantee recovery of payment or compensation when Users make those mistakes.
Repeated no-shows or abuse of the booking system may result in suspension or termination.
For paid bookings, your card is typically authorised (a hold) when payment is confirmed for the booking; capture (the actual charge) occurs only after the Provider verifies the completion PIN as described in Section 6.3. Free or unpaid flows may not use a card hold. After capture, the Provider receives amounts due via Stripe Connect minus applicable platform and processing fees.
If you are a consumer in the United Kingdom, you have a statutory right to cancel online service contracts within 14 days of the date the contract is formed (the booking confirmation), under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Waiver of cancellation right for immediate services: Where you request that a service (for example a tutoring session or gym session) begins within the 14-day cancellation period, the Service will ask you to confirm the following at checkout:
"I request this service to start immediately (or within the 14-day cancellation period) and I acknowledge that, once the service has begun, I lose my right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013."
If you do not request immediate commencement, you retain the full 14-day right to cancel. To exercise your cancellation right, cancel the booking via the app or contact cwtros@gmail.com before the 14 days expire.
How money moves: Refunds and releases of card authorisations under this policy are initiated automatically through our payment processor (Stripe)—for example by cancelling a PaymentIntent that has not yet been captured, or by refunding an amount that was already captured. UniSwipe does not pay Users from its own operating funds as a separate substitute for those flows; your bank or card issuer controls timing of what appears on your statement.
Because no capture occurs unless PIN verification succeeds, many cancellations only release an authorisation hold rather than trigger a "refund" in the everyday sense. The table below reflects what the Service currently automates via Stripe (cancel uncaptured PaymentIntents or refund captured charges). Time-based partial refunds (for example 50% after a late Booker cancel) are not automatically calculated in the app today; contact support if you believe a special case applies.
| Scenario | Typical outcome (as implemented) |
|---|---|
| Provider cancels using in-app cancel / refund (or listing removal that cancels bookings) | Uncaptured hold cancelled or captured amount fully refunded through Stripe—automatic, not a discretionary payment from UniSwipe's own funds. |
| Handover PIN deadline passes (card authorisation window, currently tied to ~7 days) | Booking may be cancelled and hold released automatically when the Service runs its deadline check (for example when you open Bookings). |
| Booker cancels a pending request (before completion) | Booking marked cancelled in the app; any linked payment state should be released or adjusted consistent with Stripe—if something looks wrong, contact support promptly. |
| Booker no-show or PIN/handover not completed in time | If not yet captured: typically no charge; hold released when the booking is cancelled per Service rules. If already captured: use reporting / support (Section 8). |
| Account deletion while bookings are open | The Service attempts to cancel open bookings and release or refund payments via Stripe before deleting your account. |
| Pickup windows, late collection, or partial refunds by time | Agree details in chat; the platform does not enforce a default "24-hour pickup" rule in code. Automated refunds are full release or full refund of the captured charge as above unless we add more granular logic later. |
Again: UniSwipe is not liable for Users forgetting to exchange the PIN, failing to open the app, or otherwise failing to complete steps the Service requires for capture, cancellation, or release of a hold.
UniSwipe facilitates payment via Stripe. Paid bookings use manual capture: funds are not taken from the Booker's payment method until PIN verification succeeds. We do not hold, manage, or invest User funds ourselves; money movement is handled by Stripe under its terms and applicable law.
UniSwipe charges a 15% commission on every paid transaction:
Stripe processing fees also apply (varies by country) and are deducted from Provider payouts by Stripe. Free listings incur no commission. We may change rates with 30 days' notice.
If you have a complaint about the Service or about a transaction, please follow these steps:
We may investigate reports, take moderation action (including content removal or account suspension), and where appropriate work with Stripe or advise you on next steps. We do not operate a full in-app dispute tribunal with guaranteed monetary outcomes, but we will handle all complaints fairly.
If you are a UK consumer and we are unable to resolve your complaint through our internal procedure within 8 weeks of your initial complaint, or if we reach an impasse, you may refer your complaint to an approved Alternative Dispute Resolution (ADR) scheme.
We are not currently subscribed to a certified ADR scheme. However, under the Consumer ADR Regulations 2015 we are required to signpost you to ADR:
Any informal resolution or moderation decision we make is not a substitute for your statutory or contractual rights. Nothing in these Terms restricts your right to pursue legal remedies or payment-network processes (such as chargebacks) under applicable law—subject to Section 8.4.
Bookers who initiate chargebacks through their bank without first trying to resolve issues through the other User or the contact options in Section 8.1 may have their accounts terminated. Provider payouts may be reversed by Stripe during chargeback proceedings.
Approved refunds are processed within 5–10 business days, depending on your bank or card issuer.
UniSwipe has a ZERO TOLERANCE policy for objectionable content and abusive behaviour.
This includes: harassment, bullying, intimidation, or threats; hate speech or discrimination; sexual content or solicitation; stalking or doxxing; scams, fraud, or deception; spam or impersonation; and any conduct that violates the law or endangers others.
Consequences (at our sole discretion, without prior notice):
Report objectionable content via the in-app reporting feature (listings, messages, or user profiles). We aim to review reports in a reasonable time but do not guarantee a specific turnaround. False or malicious reports are themselves a violation.
You retain ownership of your content. By posting, you grant UniSwipe a non-exclusive, worldwide, royalty-free licence to use, display, and distribute your content for operating the Service. This licence ends when you delete your content or account, except for reviews which may persist anonymised.
After a booking is completed, the Booker may leave one review of the Provider for that booking (star rating and optional text). Providers cannot leave a reciprocal in-app review through the same flow today. Reviews must be honest and based on genuine experience. You may not offer or accept compensation for reviews or threaten negative reviews for concessions. Reviews may remain visible after account deletion as described in our Privacy Policy.
Listings, messages, profile information, and other content come from Users. We do not pre-screen, verify, or endorse all content before it appears. We may—but are not obligatedto—monitor, remove, or restrict content or accounts, including based on reports, automation, or legal demands. You use all User content at your own risk.
To the fullest extent permitted by law, you release UniSwipe, its officers, directors, employees, and agents from claims, demands, and damages (actual and consequential) of every kind, known and unknown, arising out of or connected with disputes between you and other Users or third parties met through the Service—including disputes over payments, quality of services or items, attendance, safety, or communications. You waive any applicable law requiring that a general release extend only to claims you knew or suspected to exist at the time of releasing, where such waiver is enforceable.
PLATFORM DISCLAIMER
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UNISWIPE PROVIDES THE SERVICE ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.
UNISWIPE IS NOT RESPONSIBLE FOR:
ASSUMPTION OF RISK
You acknowledge that using UniSwipe involves meeting people in person. You assume all risks associated with in-person interactions, including illness, injury, property damage, or emotional harm. UniSwipe relies on information you provide (including institution on your profile)—this is not a background check and does not confirm character, intent, or trustworthiness. Items are sold "as is" with no warranty from UniSwipe. Food items are prepared by individual students, not professionals; you assume all risk.
MAXIMUM LIABILITY
UniSwipe's total aggregate liability shall not exceed the greater of (a) the total fees paid by you to UniSwipe in the 12 months preceding the claim, or (b) £100.
INDIRECT AND CONSEQUENTIAL LOSS
To the fullest extent permitted by law, UniSwipe is not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, data, or business opportunity, even if we have been advised of the possibility of such damages.
EXCLUSIONS
Nothing in these Terms excludes liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded under applicable law.
You agree to indemnify, defend, and hold harmless UniSwipe, its officers, directors, employees, agents, and affiliates from all claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from: your use of the Service; your listings and the quality, safety, or legality of items or services you offer; your violation of these Terms, our Privacy Policy, or Community Guidelines; your violation of any applicable law or third-party right; any dispute between you and another User; and any personal injury or property damage from an in-person interaction facilitated through the Service.
You represent and warrant that:
PROVIDERS ARE SOLELY AND EXCLUSIVELY RESPONSIBLE FOR ALL TAXES.
This includes income tax, consumption tax / VAT / GST / sales tax, local taxes, social insurance contributions, and any other tax, levy, or charge imposed by any governmental authority in any jurisdiction. UniSwipe does not withhold, collect, or remit taxes on behalf of Providers. We are not a tax agent, tax adviser, or employer. Nothing in these Terms should be construed as tax advice.
The Service may show earnings, balances, and completed booking information in the app (for example on an earnings screen). This is for your convenience only; it is not an official tax document and does not constitute tax advice. You must maintain your own records.
UniSwipe may be legally required to report Provider income data to tax authorities in certain jurisdictions. We will provide affected users with a copy of any data reported.
All Providers are independent individuals. Providers are NOT employees, agents, contractors, or representatives of UniSwipe.
Providers: set their own prices, availability, and terms; choose which bookings to accept or decline; determine how, when, and where to deliver services or items; are not subject to direction, supervision, or control by UniSwipe; are solely responsible for any required business licences, permits, or approvals; and are solely responsible for their own insurance coverage.
The platform commission is a fee for use of technology and payment infrastructure, not an employment deduction. Nothing in these Terms creates an employment relationship, partnership, joint venture, or agency between any Provider and UniSwipe.
The Service, including all software, design, logos, and trademarks, is owned by Serendipity Inc. You may not copy, modify, distribute, or sell any part without written consent. If you provide feedback or suggestions, you grant us an unrestricted, perpetual, royalty-free licence to use them.
If you believe content on the Service infringes your copyright, trademark, or other intellectual property rights, send a notice to cwtros@gmail.com with: (a) identification of the work or right claimed; (b) identification of the material on the Service and its location; (c) your contact details; (d) a statement of good-faith belief that use is not authorised; and (e) a statement, under penalty of perjury where applicable, that your notice is accurate and you are authorised to act. We may remove or disable access to material in appropriate cases and may terminate repeat infringers where permitted by law. Submitting false or bad-faith notices may expose you to liability.
Delete your account via Settings at any time. Pending bookings are cancelled and refunded. Pending payouts are processed. Data is deleted within 30 days except where law requires retention.
We may suspend or terminate your account at any time, with or without notice, for violations, harmful/fraudulent/illegal conduct, repeated complaints, legal requirements, or inactivity exceeding 12 months.
Your right to use the Service ceases. Pending payouts may be withheld for unresolved disputes or fraud. Surviving sections: Limitation of Liability, Indemnification, Tax Responsibilities, Governing Law, and Dispute Resolution.
These Terms are governed by and construed in accordance with the laws of Japan. Any disputes shall be subject to the exclusive jurisdiction of the Tokyo District Court (東京地方裁判所) as the court of first instance.
However, if you are a consumer in any jurisdiction with mandatory consumer protection provisions, you retain the benefit of those provisions. Nothing in these Terms affects your statutory rights as a consumer under local law, regardless of the governing law clause above.
In particular, and without limitation:
Nothing in these Terms removes or limits your statutory rights as a UK consumer.
These rights exist regardless of what the Terms say and cannot be contracted away. Where any provision of these Terms conflicts with your statutory rights, your statutory rights prevail.
If you are a consumer in the United Kingdom, your key statutory rights include (without limitation):
To exercise any of the above rights, contact us at cwtros@gmail.com or use the in-app support feature. For independent advice, contact Citizens Advice (citizensadvice.org.uk) or the Competition and Markets Authority (gov.uk/government/organisations/competition-and-markets-authority).
If you use the app via Apple App Store or Google Play:
Company: Serendipity Inc.
Address: Nishi-Shinjuku Mizuma Building 6F, 3-3-13 Nishi-Shinjuku, Shinjuku-ku, Tokyo 160-0023, Japan
Email: cwtros@gmail.com
UK GDPR Representative (Article 27):
Data Protection Representative (UK) Limited (trading as DataRep)
107–111 Fleet Street, London, EC4A 2AB, United Kingdom
Email: datarequest@datarep.com (quote “UniSwipe” in the subject line)
Online: www.datarep.com/data-request
Plain-language summary (not legally binding):
These Terms of Service were last reviewed on 13 April 2026.